So that customers' rights are clear, Sabika applies the following policy, without prejudice to any statutory rights under Saudi regulations.
First: a defect or an error in the order
The customer may ask for the order to be put right when:
- The product has a defect not caused by misuse or handling after delivery
- A different product from the one ordered was received
- Sabika made an error in preparing or sending the order
Reporting period: please tell customer care within three (3) days of receiving the order, where the defect or error appears within that period.
Return shipping: Sabika bears the full cost of return shipping in the cases above.
Resolution: once the case is verified, the product is replaced with a correct, sound product at no extra cost to the customer, without prejudice to any other remedy the law requires.
Second: the product's condition on return
Please keep the product, its accessories, packaging and invoice as far as possible until inspection and replacement are complete. This does not reduce the customer's statutory rights where there is a defect or an error on our side.
Third: consumers' statutory rights
This policy does not cancel or restrict any right given to consumers by the E-Commerce Law or related Saudi regulations. Rights to return, cancel, refund or other statutory remedies remain in force where they apply.
Fourth: bars, coins and precious metals
Prices of bars, coins and precious metals change continuously with the market. These products are therefore subject to their own statutory rules and exceptions, only as far as Saudi regulations allow, and nothing here waives a statutory right.
Fifth: cancelling before fulfilment
Contact customer care straight away to cancel an order before fulfilment starts. For bank-transfer orders, cancellation can be requested within 30 minutes of placing the order, subject to its fulfilment status, with all statutory rights preserved.
Contact
WhatsApp and customer care: +966 56 062 2424
Email: CustomerCare@sbaik.sa
Text as approved by Sabika.