This summary is a translation for convenience. The Arabic terms are the binding version.
This website is owned and operated by Sabika (سبائك ومسكوكات ذهبية). These are the terms and conditions for using the website and placing orders. Sabika may update them without prior notice, and using the website means you have read and accepted them.
1. Use of the website
We may change, suspend or stop the website or the products on it at any time, including its content, databases and storage.
2. Registering an account
Information given when registering must be accurate and complete; we use it to contact you, answer enquiries and fulfil your orders. See the privacy policy.
3. Products and prices
3.1 Prices are live and follow the market moment by moment, so all displayed prices may change continuously.
3.2 Confirming an order binds you to complete payment through the available methods so that we can prepare and ship it.
3.3 Products are not limited to one mint or refinery, but all match the stated weight, dimensions, design and purity. We commit to the specifications on the product page, not to a particular brand.
3.4 If a price is wrong or the live price display fails, we may re-quote or cancel the order after telling the customer why, and refund in full any amount already paid.
4. Ordering
4.1 Order details must be correct before preparation starts. 4.2 We then contact the customer by email or mobile to confirm receipt and start preparation. 4.3 Your order is an offer to buy, subject to our acceptance. 4.4 Every order is subject to availability and to payment of the amount due, held in trust (per the fatwa of Sheikh Saad Al-Khathlan). 4.5 If a product is unavailable, we tell you and you may wait for stock or order different products of the same value.
5. Delivery
Delivery is to the address given, not to P.O. boxes, on working days Saturday to Thursday, within 3 to 10 working days. Fees are 30 SAR inside Madinah (plus 20 SAR for cash on delivery) and about 45 SAR outside Madinah. Re-shipping after a refused or failed delivery is at the customer's cost. Nothing ships before full payment is received. Delivery is inside Saudi Arabia only; where couriers do not deliver to the door, the order goes to the nearest courier branch.
6. Cancellation
We may cancel any order at our discretion, for example when an item is unavailable, mispriced, or the order's verification is incomplete, and we refund what was paid. Bars paid by Visa or Mastercard cannot be returned, nor can used, damaged or tampered products. Orders paid by credit card, mada or Apple Pay cannot be cancelled by the customer.
7. Privacy
We use personal data only according to our privacy policy, linked at the foot of every page.
8. Market information and availability
Using the website is at your own risk. Sabika disclaims all express or implied warranties, including any investment guidance, and is not liable for direct or indirect damages, including from treating published content as financial advice.
9. Contact
We receive enquiries and suggestions by phone, WhatsApp and our official channels, as shown in the contact details.
10. Offers and discounts
Sabika may cancel or stop any offer or discount without notice. Gifts or free products are not sent if their conditions are not met or stock runs out, and none can be exchanged for money or another product.
11. Quality and specifications
Products arrive matching the stated weight, karat and purity. Details such as packaging or year of issue may be improved without changing those core specifications.
12. Legal compliance
All transactions are governed by the Saudi E-Commerce Law and related regulations.
13. Nature of the products and price lock
Gold and silver prices move instantly with world markets. When an order is completed and paid (in trust), the invoice price is locked: a firm commitment by both the store and the customer, whatever the market does afterwards.
14. How the sale is concluded
To ensure taqabud, the amount paid is held in trust until shipping, the courier is the customer's agent for receipt, and the sale becomes final and binding once the product is handed to the courier and the waybill is issued.
15. Complaints
Complaints and suggestions are received through the contact channels. Any complaint or claim about an order must be made within 30 days of the order's completion.
16. Product images
Product images are illustrative. The piece received may differ in shape, mould or maker, while matching exactly the ordered weight, karat and purity; a difference in shape, mould or maker is not grounds for return or exchange.
Text as approved by Sabika.